Refund Policy

I want every client to feel the fees they pay are fair. This policy explains when refunds apply.

Monthly management services

Applies to Google Ads, Meta Ads, Klaviyo email marketing and B2B cold emailing.

• Monthly fees cover work that starts as soon as the cycle begins, such as audits, setup and optimisation, so they are not refundable once the cycle has started.
• You can cancel at any time before your next billing date, and you will not be charged for the following month.
• If you cancel before any work has started on a newly paid cycle, you will receive a full refund for that cycle.

One-time projects

Applies to tracking and analytics setup and other fixed-price work.

• Full refund if you cancel before work begins.
• If you cancel partway through, you will be refunded for the parts of the project not yet completed.
• Once the setup is delivered and working as agreed, the fee is not refundable. Fixes to the agreed setup are always included at no extra cost.

What is never refundable

• Advertising spend, which is paid directly to the platform (Google, Meta, TikTok and others)
• Third-party tool subscriptions, domains or inboxes bought for your campaigns

Upwork and Fiverr orders

Orders placed through Upwork or Fiverr follow that platform's own refund and dispute process.

How to request a refund

Email [email protected] with your invoice number and the reason for your request. I will reply within three working days, and approved refunds are sent back through the original payment method.